Frequently Asked Questions

You have a statutory 14-day cooling-off period — cancel without giving any reason within 14 days of receiving your order. On top of that, we offer an extended return window of up to 30 days after delivery.

All items sold on sentiogear.com are eligible — there are no non-returnable categories. Items must be unused, undamaged and, where reasonably possible, in their original packaging.

Email support@sentiogear.com within 30 days of delivery with:

• Your order number
• Which item(s) you want to return
• (Optional) the reason for your return

We reply within 24 hours on business days with the return address and instructions.

The direct cost of the return shipment is borne by you, unless the item is faulty or we sent you the wrong item — in that case we cover the return costs in full.

You'll receive the return address once we've approved your request. Please keep your shipping receipt and tracking number. Read more in our return & refund policy.

Once we receive your return (or you provide proof of shipment), we refund the full purchase amount including the original shipping costs within 14 days, using the same payment method you used.

Yes. Email support@sentiogear.com within 30 days of delivery and let us know what you'd like instead. We process exchanges as a return + new order: once your original item is on its way back to us, we send out the replacement.

Any price difference is refunded or invoiced separately. Return shipping for a preference-based exchange is borne by you; if the exchange is because the item is faulty or incorrect, we cover the return costs.

Received a damaged, faulty or incorrect item? Email a photo to support@sentiogear.com within 14 days of delivery with your order number and a short description. We'll resolve it immediately with a replacement or full refund — at no cost to you.

We accept the following payment methods:

• Cards: Visa, Mastercard, American Express, Maestro
• Wallets: Apple Pay, Google Pay, Shop Pay, PayPal

All payments are processed securely at checkout. The exact options shown may vary slightly depending on your device and browser.

Yes. Payments are processed by Shopify Payments over an encrypted SSL connection and meet the PCI-DSS standard. We never see or store your full card details.

Read more in our privacy policy.

Try the following:

• Double-check your card details and billing address
• Try another payment method (PayPal, Apple Pay, Google Pay)
• Clear your browser cache or use incognito mode
• Contact your bank — they may be blocking the transaction

Still not working? Contact us and we'll help.

Codes are case-sensitive — copy and paste rather than type. Common causes:

• The code has expired or has already been used
• It can't be combined with a running promotion
• The minimum order value hasn't been reached

Still unsure? Send us the code and we'll check it for you.

Orders delivered to Ireland are charged in euros (EUR), and all prices in our store include VAT. If your card is held in another currency, your bank converts the amount automatically.

Every product page has a size chart. We recommend measuring an item that already fits you well and comparing the measurements with our chart.

Material and care details are listed on each product page. General tips:

• Machine wash at 30°C on a delicate cycle
• Turn the item inside out before washing
• Air dry — avoid the tumble dryer and bleach

Question about a specific product? Contact us.

Our stock is updated in real time. If a size or colour is shown on the product page, it's available. Greyed-out sizes are sold out.

Want to be notified when a sold-out item is back? Let us know and we'll add you to the list.

Yes. All products come with a 2-year warranty covering material and manufacturing defects, in addition to the statutory conformity rights you have as a consumer.

Email us at support@sentiogear.com with the product name and your question. We reply within 24–48 hours, Monday to Friday, 09:00–18:00 CET.